Privacy policy

Kiddicare is owned and operated by Zeta Group PTY LTD. Kiddicare complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) when dealing with personal information. Personal information refers to information about an identifiable individual. This policy outlines how we collect, use, disclose, and protect your personal information. It does not limit or exclude your rights under the Privacy Act. For more information about the Privacy Act, visit www.oaic.gov.au.

SCOPE OF OUR PRIVACY POLICY

Our Privacy Policy applies to the personal information we collect, maintain, store, and use about you as our customers, visitors to our website, and other digital services. Our privacy policy applies to all of the brands owned by us, including KIDDICARE and ZETA.

CHANGES TO THIS POLICY

We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.

Collection of Personal Information

We collect personal information directly from you wherever possible. Additionally, we may collect information in the following ways:

• Via cookies when you visit our website
• Through registration or subscription processes (e.g., email sign-ups)
• Through communications with us (e.g., calls or emails)
• When you participate in competitions or promotions
• When you purchase or use our products or services
• From third parties, where authorized by you or from publicly available sources

How We Use Your Personal Information

We may use your personal information for the following purposes:

• To verify your identity
• To provide our products and services to you
• To market our products and services, including through electronic means (e.g., email, SMS, or targeted advertising on platforms such as Facebook or Google)
• To improve our products and services
• To conduct credit checks (if applicable)
• To process payments and deliver orders
• To respond to inquiries or complaints
• To conduct surveys or research.

Disclosure of Your Personal Information
We do not sell or rent your personal information to third parties. However, we may disclose it to:

• Companies within our group
• Service providers who perform functions on our behalf, such as:
• Fulfilling orders and delivering packages
• Sending emails, texts, or other communications
• Providing marketing or advertising assistance (e.g., Facebook, Google)
• Processing payments and maintaining IT systems
• Providing customer support services
• Credit reporting agencies (for credit checks, if applicable)
• Regulatory authorities, law enforcement agencies, or others as required by law
• Any other person authorized by you
• These third parties will only have access to the personal information necessary to perform their functions and are prohibited from using it for other purposes.

Email Preferences

As a Kiddicare user, you may receive marketing emails from us, including newsletters and special offers. If you no longer wish to receive these emails, you can unsubscribe at any time by clicking the "unsubscribe" link in the email or updating your account preferences.

What types of emails will I receive from Kiddicare? Can I unsubscribe from these emails?

As a registered Kiddicare user, you may receive emails from us including newsletters and special offers. If you would no longer wish to receive these emails, you can opt-out at any time by removing the tick from the checkbox below your login details.

Internet Use and Cookies

We use cookies on our website to enhance your browsing experience. Cookies are small data files stored on your device that help us provide personalized services. You can disable cookies via your browser settings; however, this may limit certain website features.

While we take reasonable steps to secure your personal information online, no data transmission over the internet can be guaranteed as completely secure. If you post personal information on public forums or social media, it is publicly accessible. We recommend reviewing the privacy policies of any third-party websites you visit via links on our site.

Protecting Your Personal Information
We take reasonable steps to protect your personal information from loss, unauthorized access, misuse, or disclosure.

Accessing and Correcting Your Personal Information

Under the Privacy Act, you have the right to request access to the personal information we hold about you and request corrections if the information is inaccurate.

To make a request, please contact us at support@kiddicarebaby.com.au. We may ask you to verify your identity before processing your request. If a correction is requested, we will take reasonable steps to amend the information or note your request if a correction is not made.

Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

General
By using our websites, you consent to the collection and use of your information in accordance with this privacy policy. We reserve the right to amend this policy at any time.

If you have any questions about our privacy policy or how your information is handled, please contact us at support@kiddicarebaby.com.au.