Returns & Exchange Policy

• We offer a 100% Satisfaction Guarantee and are committed to resolving any issues you may have until you are fully satisfied.
• For any questions about sizing or performance, please email us at support@kiddicarebaby.com.au

Returns Policy

Items can be returned within 5 working days of receipt for a full refund or exchange. Items marked as Final Sale and promotional items (e.g. free gifts with purchase, buy one get one free items) cannot be returned or refunded. Trial Packs cannot be returned or refunded. Gift cards cannot be returned or refunded.  Our returns policy does not cover leaks due to incorrect sizing purchases. We’re happy to work with you on your fit, please contact customer service. For any type of exchange & refund we need video proof in detail.  Without video we cant process the return or refund

Change of Mind After Order

• We require a 24-hour notice period (during business days) for any changes to your order.
• Unfortunately, once your order has been processed, we are unable to make changes or offer a refund.

Incorrect Size Delivered - Our Error

• If we deliver the incorrect size, please contact us immediately.
• We will rectify this by dispatching the correct size to you at no additional cost.

Incorrect Size Delivered - Your Error

• We require a 24-hour notice period (during business days) for any changes to your order.
• Unfortunately, once your order has been processed and delivered, we are unable to offer a refund or replacement. If you want to exchange the size then you have to bare the shipping cost.

Eligibility for Returns

• Items can be returned within 5 working days of receipt for a full refund or exchange.

Condition of Returned Items

• Returned items must be unused, in their original packaging, and include all tags and labels.

Proof of Purchase

• A receipt or proof of purchase is required for all returns and exchanges.

Proof of Condition

• To initiate a return, you must provide a video showing the item’s condition and detailing the reason for the return. This helps us verify the issue and process your return more efficiently.

What if I receive a faulty item?

If you have a concern about your product or think it might have a defect, is damaged or has missing parts, please contact support@kiddicarebaby.com.au. with pictures and videos of the item showing the fault or damaged part and we will evaluate your feedback.

Offline Purchase

We only accept returns for eligible products purchased on Kiddicare online stores. We have great relationships with our retailer partners and if you would like to return a product purchased from one of our retailers, please contact them directly for assistance and information regarding their return policy.

How long does it take for the whole return and exchange process to be completed?

We usually collect items within 24-48 hours from the date of your feedback. The delivery of replacement usually takes 2-3 working days from when we have received and evaluated the product